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mattbmilam
Sep 271 min read
Word Online vs Word Desktop
The above image is what Microsoft Word Online looks like. Imagine an Office application (with Word being the example) within a web...
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Matthew Milam
Sep 211 min read
Always Re-Learn What You've Learned
The experience you have, be it with any software or hardware, is more for the sake of familiarity and how comfortable you are with it.
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Matthew Milam
Aug 292 min read
How I Landed My New Help Desk Job
Each and every position I've gotten in the nine years I've worked in IT has started out as a contract that became a full-time opportunity
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Matthew Milam
Aug 172 min read
The Work-Life Balance Of An IT Professional
The work will always be there.
If you don't put work into your life, you won't.
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Matthew Milam
Aug 72 min read
How To Troubleshoot An Issue
emember one thing - every issue has multiple solutions and your talent as a part of the help desk is being able to gauge which solution work
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Matthew Milam
Aug 61 min read
The Importance of Customer-Centric Support in IT Consulting
The more customers have good experiences with a help desk team, the better a company's tech infrastructure runs.
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mattbmilam
Jul 271 min read
Embracing macOS: How Macs Are Quietly Infiltrating PC-Dominated Corporate Environments
JAMF's official website (think Active Directory for Macs) made did a study made the discovery that MacOS is slowly making a space within...
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Matthew Milam
Jul 251 min read
Customer-Centric Technical Support: Putting the Customer First
When it comes to addressing the technical issues of the day in our society today, getting to know the people is the key to resolving...
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