The first line of defense in IT is the Help Desk. The first thing a customer is going to hear is your voice. Your ability to ensure...

In the latest round of layoffs, Meta, the company that owns Facebook, Instagram and Whatsapp has let go of 3,600 employees . That's 3,600...

The above image is what Microsoft Word Online looks like. Imagine an Office application (with Word being the example) within a web...

The experience you have, be it with any software or hardware, is more for the sake of familiarity and how comfortable you are with it.

Each and every position I've gotten in the nine years I've worked in IT has started out as a contract that became a full-time opportunity

The work will always be there. If you don't put work into your life, you won't.

emember one thing - every issue has multiple solutions and your talent as a part of the help desk is being able to gauge which solution work

The more customers have good experiences with a help desk team, the better a company's tech infrastructure runs.

JAMF's official website (think Active Directory for Macs) made did a study made the discovery that MacOS is slowly making a space within...

When it comes to addressing the technical issues of the day in our society today, getting to know the people is the key to resolving...